/ CASE_STUDIES / ARC_ENGINE
Customer Portal & API
Backend / API
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Challenge
A client's support team fielded repetitive account and billing questions with no self-service option for customers.
Approach
Built a customer portal backed by a versioned public API, giving customers direct access to their account, billing, and usage data.
Built with
Versioned public APICustomer self-service portalBilling integration
Outcome
- Routine support ticket volume dropped
- Customers self-serve account and billing questions
- Support team freed for higher-value work
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